Refund Policy

Overview

This Refund Policy explains how refunds work for purchases made through the LICOFY marketplace, covering both self-hosted licences and hosted subscriptions. Read it alongside our Terms of Service and Licence Agreement. Contact our support team through the portal if you have any questions about a specific purchase.

Digital Scripts and Self-Hosted Licences

Because digital scripts and downloads are delivered electronically and can be copied or used immediately after download, self-hosted licence purchases are generally not eligible for a refund once the product has been downloaded. If a product you purchased is materially not as described, or cannot be made to run using the stated requirements, contact support within 14 days of purchase and we will review your case. Where we are unable to provide a working remedy, we may issue a refund or credit to your account.

Hosted Subscriptions

Hosted subscriptions are billed on a recurring basis for ongoing infrastructure, updates and support. You may cancel your subscription at any time; cancellation stops future charges and suspends your tenant instance rather than deleting it outright, with a grace window before any data removal. Fees already paid for the current billing period are generally non-refundable, but unused time remaining on your current period will not be billed again.

Installation and Support Services

Any optional Installation Service or other professional services are time-based engagements performed on your own server once the work has started. Services already delivered are not refundable. If the work cannot be completed as agreed, we will work with you to resolve the issue or provide a partial credit on a case-by-case basis.

How to Request a Refund

To request a refund or raise a dispute, open a support ticket from your portal, or contact our support team with your order ID and the reason for the request. We aim to respond to every request within a reasonable time and will confirm the outcome once a review is complete. Decisions on eligibility are made in line with this policy and our Terms of Service.

Fraud and Abuse

We reserve the right to refuse a refund or take action on an account where there is evidence of fraud, abuse of the refund process, or a violation of our Terms of Service or Licence Agreement.

Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be posted on this page and, where appropriate, communicated to you by email. Your continued use of the marketplace after changes take effect constitutes acceptance of the updated policy.